Frequently Asked Questions
How do I create an account on ShopBrightMart.com?
To create an account, click on the “My Account” or “Sign Up” option at the top of the website. Enter your name, email address, and password, then follow the prompts to complete registration.
What payment methods does ShopBrightMart accept?
ShopBrightMart accepts major payment methods including:
Visa
Mastercard
American Express
Discover
PayPal
All payments are processed securely.
Is it safe to use my credit card on ShopBrightMart?
Yes. ShopBrightMart uses secure SSL encryption and industry-standard security measures to protect your payment information. You can verify this by the padlock icon in your browser’s address bar.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on the Order Tracking page or the carrier’s website to view delivery updates.
What is your return policy?
We offer a 30-day return policy on most items. Products must be unused, in original condition, and returned with original packaging where applicable. Please visit our Returns & Refunds Policy page for full details.
Are prices shown inclusive of taxes?
No. Prices displayed on ShopBrightMart do not include sales tax. Applicable taxes are calculated automatically at checkout based on your shipping address.
How long does shipping take?
Estimated shipping times are:
United States: 3–7 business days
International orders: 7–14 business days
Delivery times may vary depending on location and product availability.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. After that, processing may begin. If you need help, please contact our support team as soon as possible.
Does ShopBrightMart ship internationally?
Yes. We ship to many international destinations. Available countries and shipping costs will be displayed during checkout.
How do I contact customer support?
You can contact us via the Contact Us page on our website or by email at:
📧 support@shopbrightmart.com
Can I use multiple payment methods for one order?
No. Currently, only one payment method can be used per order.
What should I do if my payment is declined?
If your payment is declined:
Verify your card details
Ensure sufficient funds are available
Try another payment method
Contact your card issuer if the issue continues
Does ShopBrightMart store my credit card information?
No. ShopBrightMart does not store full credit card details. Payments are handled securely by trusted payment processors. Only limited non-sensitive information may be retained for order reference.
How do I pay using PayPal?
At checkout, select PayPal as your payment method. You will be redirected to PayPal to complete payment securely, then returned to ShopBrightMart to confirm your order.
Can refunds be issued to a different payment method?
Refunds are generally issued to the original payment method. If this is not possible, please contact customer support for assistance.
Are there extra fees for certain payment methods?
ShopBrightMart does not charge extra fees for payment methods. However, your bank or card provider may apply their own fees.
What happens if there are insufficient funds?
If there are insufficient funds, your payment may be declined and the order will not be completed. Please ensure adequate funds before placing an order.