Why does water appear inside the product packaging?

Each unit undergoes meticulous underwater testing before packaging to ensure optimal performance upon delivery. Minor dampness or water stains on the machine are considered normal.

Why won’t the machine charge?

Before charging, ensure the device is turned off to prevent charging issues, and check for any water in the charging port, as dampness may lead to charging failure or port corrosion.

Why can’t the machine climb smooth walls?

Please Install the included floating kit in the machine for climbing on walls of any pool material.