Refund, Return & Exchange Policy (30 Days)

ShopBrightMart

Thank you for shopping with ShopBrightMart. Your satisfaction is important to us. If you experience any issues with your order, we’re here to help.

1. 30-Day Return / Refund Window

You may request a return, refund, or exchange within 30 days of receiving your order.

To be eligible, items must be:

  • Unused and in original condition

  • In original packaging

  • Returned with all accessories and manuals (if applicable)

Requests submitted after 30 days may be reviewed on a case-by-case basis.

2. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts or accessories

Please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photos or video evidence

  • A brief description of the issue

You may choose between a replacement or a full refund, subject to product availability.

3. Order Not Received

If your order has not arrived:

  • United States: after 15 business days

  • International orders: after 25 business days

We will investigate with the shipping carrier. If the order is confirmed lost, a replacement or refund will be issued.

4. Change-of-Mind Returns

If you wish to return an item for personal reasons:

  • The customer is responsible for return shipping costs

  • Items must be unused and resellable

  • Refunds are processed after inspection and approval

Unapproved or rejected returns may be sent back to the customer.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Clearance or final-sale items

  • Items damaged due to misuse or improper installation

  • Products without original packaging

  • Items returned after 30 days without approval

6. Warranty (If Applicable)

Some products may include a manufacturer or supplier warranty.
Warranty coverage and duration vary by product.

7. Refund Processing Time

Once your return is approved:

  • Refunds are issued to the original payment method

  • Processing typically takes 3–7 business days

  • Banks or card providers may require additional time to post the refund

8. International Returns

For customers outside the United States:

  • Return shipping costs are not covered

  • Delivery and processing times may be longer

  • Customs duties and taxes (if applicable) are non-refundable

The same 30-day return policy applies.

9. How to Request a Return or Refund

To initiate a return or refund request, please contact us at:

📧 info@shopbrightmart.com

Include:

  • Full name

  • Order number

  • Photos or video (if applicable)

  • Reason for the request

Our support team responds within 24–48 hours.